Our experienced service team will react quickly and in an uncomplicated manner in case of failures of assemblies in your painting plant.
From requesting on-site repairs to making appointments for scheduled inspections and maintenance, our Service Center is available Monday to Friday from 8:00 a.m. to 5 p.m. (CET).
For technical support outside our business hours, please contact our Service Hotline. Customers with a service contract can reach our technical customer service via a free hotline.
OEM customer service
Do you have a paint line manufactured by LUTRO or Widmer+Ernst?
Get in touch with us and benefit from our Global OEM Customer Service for your paint line manufactured by b+m, LUTRO, VARIO, and Widmer+Ernst.
To increase your plant availability, we recommend concluding a service contract with the additional service modules:
On-call service
With our on-call service, qualified engineers and technicians will be at your disposal with short lead times round the clock. We would be happy to advise you and jointly generate a tailor-made concept for your specific requirements.
Your benefits
- Increased plant availability
- Considerable cost savings
Remote support
With remote support, we provide round-the-clock support from our specialists – without delays due to travel times and even at remote locations. Long and expensive downtimes are thus reduced to a minimum.
Component repairs
Our system components, especially moving parts, are subject to natural wear and tear after prolonged use, despite tested quality. The parts can often be repaired, thus saving the higher costs of new parts. For these cases, we offer component repair.
In order to process your repair order as quickly as possible, please use our return form and enclose the completed form with the part to be repaired.
- NameTypeSizeLanguage
- Repair Order FormPDF686 KBEN
In this context, we also refer to our regenerated spare parts, which we have in stock in limited quantities and offer at reasonable prices.